![]() Or he tells us the problem might be our problem. Usually, by the time he arrives (we've never been visited by a "she"), the access is fine again, so he says everything's fine. Sometimes, if we make enough noise, Time Warner sends a cable guy. (And by that time, after the wait on hold, it often is fine.) But shortly after we hang up, the service flakes out again. Usually, the person on the other end of the line then pings the modem and tells us everything is fine. Sometimes the person on the other end of the line says they can't help-and gives us another number to call. And it's not as though we haven't tried to alert Time Warner Cable to the problems.Įvery time our Internet service goes down or slows to a crawl, which usually happens frequently during the day, we call Time Warner Cable.
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